News and Blog

EON – A Network We Can All Watch
Dateline: Roseville - September 7, 2010 - John Rhoadarmer

Over the past few months, we have been diligently working to create an online environment for all Escape users to research, share, and communicate information with others in the Escape community. The Escape Online Network (EON) forum was launched last March to a limited group of technical level users, as well as Escape Customer Care users. The intent is that the forum becomes a primary support, information sharing, and research tool between Escape and our customers, including customer-to-customer interactions.

This forum site includes extensive email interaction, as well as excellent searching capabilities, and will become the ‘new’ Knowledge Base as we move forward.

The Escape Customer Care currently utilizes the forum on a daily basis to discuss software change requests, open incidents, and troubleshooting techniques to better serve our customers. The Technical Issues forum already includes 70+ topics, and has spawned several great discussions which have benefited IT groups from various counties and districts.

I use the Technical Issues forum to document Best Practices techniques, troubleshooting system issues, or simply store helpful SQL queries I use on a regular basis that customers might find helpful. The best part is that I can search the forums and find any and all threads which relate to my search criteria.

Other support forums currently in place include Finance Module, HR / Pay Module and the System Module. Are you interested in the results of one our polls? Want to find out how others polled answered in the Survey Results forum? Would you like to discover what custom reports other users have implemented or are working on to solve specific issues? There are forums that address these needs.

All of these forums are rapidly filling with vital knowledge that all Escape users should be aware of. I am adding users by organization, but if you want to get yours sooner, feel free to contact me, John Rhoadarmer.

Comments are appreciated! Send us an email and let us know what you think.

Friday Feature - It's a Small World After All
Dateline: Roseville - September 3, 2010 - Leslie Bailey

As each year passes, the world gets smaller and more connected. Many of the districts using Escape Online 5 have employees, contractors and vendors that reside in other countries. This means that you need to be able to add international phone numbers, country codes and foreign zip codes into their vendor and/or employee records.

No problem. No hay problema. Ce n'est pas un problème. Non ci sono problem. Escape Online has a clever solution for this without requiring tons of extra fields or keystrokes.

Want to add an international phone number? All you have to do is start the phone number with a plus sign (+), and Escape Online will not format it as a U.S. style phone number, like (916) 773-6363.

Want to add an international address? Enter the country first using the lookup which includes all country codes defined by the IRS's foreign country code table, and Escape Online will change the required fields and the validation for the address. The State field will no longer be required and the Zip Code field will no longer be validated as ZIP+4.

Now, that is fabulous. Que es fabuloso. C'est fabuleux. Che è favoloso.

Comments are appreciated! Send us an email and let us know what you think.

Escape Online 5 Product Roadmap Update
Dateline: Roseville - September 1, 2010 - Bob Towery

We have just completed a mid-year update to our Escape Online 5 Product Roadmap. In about one minute's time you can get a high level review of the "big picture" enhancements we are doing this year. Not only are we completing the projects as we set out to do, we have added a few bonus features as well.

Comments are appreciated! Send us an email and let us know what you think.