Prior to coming to Escape, I worked for 11 years in the broadband cable and telecommunications division of an international company, as the technical lead on implementations and custom development projects. Although I was challenged by what I did, I found that I was getting further and further away from what I really loved – working directly with the customer, picking apart problems and resolving issues. I was also looking for a smaller company experience, one where the relationships within the company and with the customers were more connected, more personal.

I feel fortunate to have found both here at Escape Technology: an opportunity to return to customer service, and a company and a group of individuals deeply dedicated to customer-focused quality.