Support

We know school business — many of our employees previously worked for school districts. The entire focus of our department (and our company) is the successful administration of California school business services.

Contacting Us

Letting You Know about Reported Problems

Many of our product enhancements are the result of the constant monitoring of customer feedback and support incidents by our staff. If your site reports an incident, you check the progress and resolution of it using OnTime Customer Portal. With an easy-to-use web interface, the portal allows customers to track their incidents and requests for changes.

Sometimes customers call in with problems that can be solved quickly with just a little bit of knowledge. That is why we created a forum that is availabe through Online Resources module of Escape Online 5. There are thousands of such incidents recorded in our knowledge base, detailing the problem and the resolution.

Support Hours

  • Monday-Friday 8:00 - 5:00

    Calendar of Holidays

    2011
    MLK Jr. Birthday:   January 17
    President’s Day: February 21
    Memorial Day: May 30
    Fourth of July: July 4
    Labor Day: September 5
    Veterans Day: November 11
    Thanksgiving: November 24-25
    Christmas: December 23-28


    2012
    New Year's Eve: January 2
    MLK Jr. Birthday:   January 16
    President’s Day: February 20
    Memorial Day: May 28
    Fourth of July: July 4
    Labor Day: September 3
    Thanksgiving: November 22-23
    Christmas: December 24-26
    New Year's Eve: December 31