Support

We know school business — many of our employees previously worked for school districts. The entire focus of our department (and our company) is the successful administration of California school business services.

Contacting Us

• General Office number: 916.773.6363
• Toll free: 800.288.8076
• FAX number: 916.773.6464
• Email: support@escapetech.com or email your representative directly.

Letting You Know about Reported Problems

Many of our product enhancements are the result of the constant monitoring of customer feedback and support incidents by our staff. If your site reports an incident, you check the progress and resolution of it using OnTime Customer Portal. With an easy-to-use web interface, the portal allows customers to track their incidents and requests for changes.

Sometimes customers call in with problems that can be solved quickly with just a little bit of knowledge. That is why we created a knowledge base of customer incidents that we thought every one could learn from. There are thousands of such incidents recorded in our knowledge base, detailing the problem and the resolution. The customer-specific information is not shown for privacy.

Support Hours

• Monday-Thursday 8:00 - 5:00
• Friday 8:00AM - noon (Staff meetings noon to 5:00 PM)

Calendar of Holidays