We are known throughout the industry as having the best customer care.  We KNOW school business and CARE about our customers.

With the advent of Escape Online, we have been stretched, so we have hired new employees and implemented a new strategy for providing the best customer care.

Escape Customer Care now has people positioned in roles to streamline implementations and enhance customer support.  The following graphic shows the different roles individuals will play.

• Project Office - developing and instituting a project management and control framework applicable across all aspects of the project.

• Project Manager - creating the Project Charter, building and maintaining the project plan, establishing and performing project reporting, directing the project team and managing any required programming efforts.

• Onsite Consultant - primary on-site liaison with the customer, establishing business processes and working with the Project Manager to ensure project tasks are being performed.

• Business Analyst - planning and performing data migrations and any related software set-up.

• Technical Writer - producing documentation, release notes and training materials.

• Trainer - delivering all training associated with the project; core, end user, customized and internal training.

• Quality Assurance - unit, baseline and release testing.

• Customer Support - ongoing support of the system.

Over the next few weeks I will blog more about this new strategy and introduce the individuals we have hired to help us carry it out.